We read everything
Contact Us [September 2026]: outofthewoods.co.nz Corrections, Complaints & Enquiries
Corrections, complaints, privacy requests and editorial enquiries all reach a person. We are a small team based in New Zealand and we aim to reply within two working days.
Who to contact about what
| Reason | What to include | |
|---|---|---|
| Correction or factual error | [email protected] | The page URL, the figure or statement that is wrong, and the correct position if you know it |
| Complaint about an operator | [email protected] | Operator name, your account registration date, dates and amounts, and what the operator has said to you |
| Privacy request | [email protected] | What you are asking for — access, correction or deletion — and enough detail to identify the records |
| Editorial enquiry or feedback | [email protected] | Whatever is on your mind. We read all of it. |
| Operator or commercial enquiry | [email protected] | Brand, licence details and markets. Note that listing follows testing, not commercial terms. |
| Everything else | [email protected] | General enquiries |
Send us a message
The form goes to the editorial inbox. If your enquiry is a complaint about an operator, emailing [email protected] directly is faster.
Company details
Postal
Casino Edge Media Limited
PO Box 106-172, Auckland 1143, New Zealand
Response times
We aim to acknowledge every email within two working days and to resolve corrections within five. Complaints involving an operator can take longer because we contact the operator as part of the process, and we will keep you updated.
What we cannot do
- Adjudicate a dispute between you and an operator — we are a publisher, not a regulator
- Recover funds, unlock an account or intervene in a KYC check
- Give legal, tax or financial advice
- Offer gambling counselling — for that, call the Gambling Helpline free on 0800 654 655, 24 hours
Contact — frequently asked questions
How quickly will you reply?
Two working days for most enquiries, and usually faster for corrections. We are a small team in New Zealand, so replies arrive during NZ business hours.
I have a dispute with a casino. Can you help?
We cannot adjudicate — we are a publisher, not a regulator or an alternative dispute resolution body. What we can do is tell you which regulator the operator is licensed by and how to escalate, log the complaint against that operator’s trust score, and follow up with the operator ourselves where it is one we list. Email [email protected] with the operator name, dates, amounts and what the operator has told you.
I think a figure on your site is wrong.
Please tell us. Email [email protected] with the URL and what is wrong. We aim to correct within five working days and we note material corrections on the page.
I represent an operator and want to be listed.
Email [email protected]. Listing follows testing and scoring, not commercial discussion: we will open an account, deposit, play, withdraw and score you against the same published model as everyone else. We do not sell placement, we do not send drafts for approval, and we do not remove findings.
Do you accept guest posts or link placements?
No. We do not publish guest contributions, sponsored posts, paid links or link insertions, and we do not reply to outreach offering them.
How do I request my personal data or ask for it to be deleted?
Email [email protected]. Under the Privacy Act 2020 you have the right to access and correct personal information we hold about you, and we will respond within 20 working days. See our privacy policy.